Lead Time, Shipping & Returns

Due to COVID-19 coronavirus, postal services to some regions/countries are disrupted/cancelled. Please visit https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_978.html for latest updates!

 

Order Lead Time

If your item is made to order/back-ordered, please expect the following delivery lead time to our Hong Kong office:

Templar's Gear - 6 weeks from order date

HUSAR -  8-12 weeks from order date 

 

Shipping

I ship at cost with $0 markup and $0 packaging fees! Larger orders may even qualify for free shipping! 

We generally ship complete orders only, but as some items are made to order, we can partially ship your order in up to 3 parts for NO additional cost (local orders above 500 HKD overseas orders see below "International" section). 

Example - Shipping to the United States

0-100grams - USD 6.0

101-300grams - USD 8.4

301-500grams- USD 10.8

501-1000grams- USD 15.7

1001-1900grams- USD 23.5

 

Local Shipping

By Local Courier Post or Smart Post

Shipping free for orders above HKD 400, orders below charged at flat HKD 25

Can also arrange pickup between 7:00pm - 8:00pm on most weekdays at MTR stations - Admiralty, Mong Kok, Mei Foo, Kowloon Tong MTR

In person pickup can also be made at Gun Range Zero or Bunny Workshop!

https://g.page/BunnyWorkshop?share

https://goo.gl/maps/8eNJGpAK8yy61udZ8 

 

International Shipping

Your order may qualify for Free Shipping! Free Shipping Thresholds:

HKD 1200 / USD 155 -  Cambodia, China, Indonesia, Japan, Republic of Korea, Macao, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam

HKD 1800 / USD 230 - Australia, Canada, France, New Zealand, Norway, Russian Federation, Spain, Switzerland, United States

HKD 2300 / USD 295 - Brazil, Denmark, Germany, Israel, Netherlands, Sweden, United Kingdom

HKD 2900 / USD 370 - Belgium, Finland, Ireland, Poland, Portugal, Turkey

HKD 3100 / USD 395 - Other Zone 1 areas*

HKD 3750 / USD 480 - Other Zone 2 areas*

 *Please refer to: https://www.hongkongpost.hk/en/preparation/posting/zoning/index.html 

 

For orders that do not qualify for free shipping, rates are as charged by Hong Kong Post and is calculated automatically at checkout based on item weight. 

It may take 7 to 14 working days for parcels to recipients in above individually listed locations 

It may take 6 to 28 working days for parcels to reach Zone 1, Zone 2 recipients (subject to flight availability and progress of customs clearance and aviation security check, etc.).

Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledge

Shipping times subject to effects of flight availability, customs clearance, aviation security check, force majeure events, for destinations in extensive territory like Brazil and Russia, it may take more delivery time.

If your area cannot be found in the above lists, please contact us for a shipping quote first.

 

Import Duties and Taxes

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.

As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

 

Warranties

If you have any issues with the delivered product, please contact us within 24 hours of receiving your item(s)

Returns/Exchanges are only accepted if there is an issue with the item. Generally, we will only replace the item with a new one.

We require the damaged /defect item to be first shipped back to us at your cost. After checking damages / defects, we will cover the shipping costs to the manufacturer and back to you if required.

 

The returned item(s) must be in a new and unused condition and include the original product with all accessories and packaging

The return policy does not cover any item(s) that are altered, misused, abused, or damaged.

The buyer understands that it is their responsibility to check local laws and regulations before purchasing our products and accessories.